Privacy Policy —
How betpanda Protects Your Data

1. Data We Collect

betpanda collects personal data through several channels: the account registration form, KYC verification submissions, payment processing interactions, customer support communications, and automated technical data gathered during your use of the platform. The categories of personal data we may collect include the following:

1.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth — collected for mandatory age verification (18+ requirement )
• Residential address including city, district, and postal code within Bangladesh
• Email address used for account notifications, security alerts, and correspondence
• Mobile phone number used for OTP verification and account recovery
• Username chosen during registration

1.2 Identity Verification (KYC) Documents

• Government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of payment method ownership (bKash, Nagad, Rocket, or Upay account confirmation)
• Selfie or live verification photo where requested by our compliance team

1.3 Financial & Transaction Data

• Deposit and withdrawal records including amounts in BDT (৳), timestamps, and method used
• Payment method identifiers such as bKash mobile number, Nagad account reference, or bank account last digits — full account numbers are never stored on betpanda servers
• Transaction IDs issued by third-party payment processors for reconciliation purposes
• Wagering history including bet amounts, game types, outcomes, and bonus activity

1.4 Technical & Device Data

• IP address at the time of registration and each subsequent login
• Browser type, version, and operating system
• Device type (mobile, tablet, desktop) and screen resolution
• Session timestamps, login duration, and navigation patterns within the platform
• Referring URL if you arrived at betpanda via a link

1.5 Communications Data

• Live chat transcripts with our customer support team
• Email correspondence sent to or received from support@betpanda
• Feedback, complaints, or dispute records submitted through any betpanda support channel

2. How We Use Your Data

betpanda processes personal data only for clearly defined, legitimate purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The following table summarises the primary purposes for which your data is processed and the lawful basis for each:

2.1 Marketing Communications

betpanda will only send promotional emails, SMS messages, or push notifications to players who have explicitly opted in to receive such communications during registration or via their account settings. You may withdraw consent to marketing communications at any time by updating your preferences in the account settings panel or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

3. Data Sharing & Third Parties

betpanda does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

3.1 Payment Service Providers

To process deposits and withdrawals, betpanda shares relevant transaction data with local and international payment processors, including mobile financial service operators such as bKash, Nagad, Rocket, and Upay, as well as card payment networks (Visa, Mastercard) and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Data shared is limited to what is strictly required to complete the transaction and comply with financial regulation.

3.2 Game Software Providers

betpanda integrates games and live casino content from third-party software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive a session token or anonymised player identifier to enable game functionality. They do not receive your full name, ID documents, or payment details. All third-party game providers are contractually bound to data confidentiality obligations consistent with this Policy.

3.3 Identity Verification Partners

Where betpanda uses a third-party KYC or identity verification service, your identity documents and verification selfie may be processed by that provider on our behalf. Such providers act as data processors under a formal data processing agreement and are not permitted to use your data for any purpose other than completing the verification for betpanda.

3.4 Legal and Regulatory Authorities

betpanda may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities in Bangladesh or other relevant jurisdictions where we are legally required to do so, including in response to court orders, anti-money-laundering investigations, or fraud referrals. We will notify you of such disclosure where permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of betpanda's business assets, your personal data may be transferred to the acquiring entity. We will notify registered players of any such transfer via the email address associated with their account, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4. Cookies & Tracking Technologies

betpanda uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform effectively, maintain your login session, and gather anonymised usage data for performance analysis. We do not use third-party advertising cookies or tracking pixels that profile your behaviour for retargeting campaigns.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without disrupting core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display options, and recently played games. These improve your experience but are not essential to basic operation.
• Analytics cookies: Aggregated, anonymised cookies used to understand how players navigate betpanda — for example, which game categories are most visited and where players encounter difficulties. No individually identifiable data is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking. These are essential for platform security.

4.2 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block, delete, or be notified before cookies are stored. Please note that disabling essential cookies will prevent you from logging in to your betpanda account or using core platform features. Disabling analytics or functional cookies will not affect your ability to play games, deposit, or withdraw funds.

For detailed instructions on managing cookies in your specific browser (Chrome, Firefox, Samsung Internet, or Opera Mini — common among Bangladesh players), refer to your browser's help documentation.

5. Data Security & Storage

betpanda implements a layered security architecture to protect personal data against unauthorised access, accidental loss, disclosure, or destruction. Our key security measures include the following:

• TLS 1.2 / 1.3 encryption for all data in transit between your browser and our servers
• AES-256 encryption for sensitive data at rest, including KYC documents and payment identifiers
• Access controls: Personal data is accessible only to authorised betpanda personnel whose job function requires it. Access is logged and audited regularly.
• Two-factor authentication on all internal administrative accounts
• Regular security assessments including penetration testing and vulnerability scanning of the platform infrastructure
• Incident response procedures: In the event of a data breach that poses a risk to your rights, betpanda will notify affected players within 72 hours of becoming aware of the breach, and take all reasonable steps to contain and remediate the incident.

5.1 Data Storage Location

Player data is stored on servers located in secure data centres. betpanda takes contractual and technical measures to ensure that any data transferred outside of Bangladesh is protected to a standard at least equivalent to that described in this Privacy Policy. We do not store complete payment account numbers (e.g., full bKash or Nagad mobile numbers beyond the last four digits used for display purposes).

6. Your Privacy Rights

As a player on betpanda, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or by emailing support@betpanda (plain text — not a clickable link) with your verified account details.

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within 30 days of receiving a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings panel.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records required for anti-money-laundering compliance must be retained for a minimum period regardless of an erasure request.
• Right to restriction of processing: In certain circumstances (for example, while a disputed data accuracy claim is under review), you may request that we restrict active processing of your data.
• Right to data portability: You may request a structured, machine-readable export of the personal data you provided to betpanda during registration and subsequent account use.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interest, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

betpanda will respond to all verified data rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7. Data Retention Policy

betpanda retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.

8. Updates to This Policy

betpanda may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make a material change to this Policy, we will notify registered players via the email address associated with their account and by publishing a prominent notice on the betpanda website for a period of at least 14 days following the update.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this page periodically to stay informed about how betpanda protects your data. Continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data betpanda holds about you, please contact our support team. Our Data Support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Email: support@betpanda (plain text — not a clickable link). Average response time for data-related enquiries: 2 business days.